Troubleshooting
6 Operation
ANTENNA CONNECTION
FAILED
Check the data cable connection on the back of the TRAV’LER interface box. It may
not be connected properly.
EL HOME FAILURE Something is preventing the TRAV’LER mount from raising as it attempted to find
the HOME position. Look for obstructions if unit has recently been manually raised
or if the electronics have been replaced. The calibration may need to be reset.
Contact Winegard Technical Support 1-800-788-4417.
AZ MOTOR STALLED Something is preventing the TRAV’LER mount from rotating; look for obstructions. If
there is no obvious obstruction, contact Winegard Technical Support at 1-800-788-4417.
EL MOTOR STALLED Something is preventing the TRAV’LER mount from raising or lowering; look
for obstructions. If there is no obvious obstruction, contact Winegard Technical
Support at 1-800-788-4417.
SK MOTOR STALLED Something is preventing the TRAV’LER reflector and LNBF from rotating; look
for obstructions. If there is no obvious obstruction, contact Winegard Technical
Support at 1-800-788-4417.
STOW FAILURE
ANT NOT STOWED
The TRAV’LER antenna is not stowed. Do not try to move the vehicle. Try to stow
the TRAV’LER antenna again. If it fails again, check for obstructions.
STOW FAILURE
STOW UNKNOWN
Check the data cable connection on the back of the TRAV’LER interface. It may not
be connected properly.
AZ MOTOR RUN REVERSE Contact Winegard Technical Support at 1-800-788-4417.
EL MOTOR RUN REVERSE Contact Winegard Technical Support at 1-800-788-4417.
SK MOTOR RUN REVERSE Contact Winegard Technical Support at 1-800-788-4417.
AZ MOTOR RUNAWAY Contact Winegard Technical Support at 1-800-788-4417.
EL MOTOR RUNAWAY Contact Winegard Technical Support at 1-800-788-4417.
SK MOTOR RUNAWAY Contact Winegard Technical Support at 1-800-788-4417.
NO LNB VOLTAGE The TRAV’LER antenna is not seeing the required 12–18 VDC needed to power
the LNBF. Check the coax connections. If these are all connected properly, contact
Winegard Technical Support at 1-800-788-4417.
UNKNOWN ERROR
######
Contact Winegard Technical Support at 1-800-788-4417.
C MOTOR NOT FOUND Contact Winegard Technical Support at 1-800-788-4417.
NOT RECEIVING 99 and 103 Make sure the B-Band Converter is installed.
ANTENNA WILL NOT
AUTOMATICALLY STOW.
See emergency manual stow instructions on page 4 of the operation manual.
Weather and vehicle location can impact the ability of the TRAV’LER antenna to locate all of the required satellites.
Obstructions such as buildings or tree limbs can block the satellite signals and prevent the TRAV’LER antenna from
successfully locating all of the satellites for Multi-Sat Mode. Make sure you have a clear view of the southern sky.
(12 pages)
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